All orders are processed within 2–3 business days (excluding weekends and holidays). Once shipped, you’ll receive an email with your tracking details. The estimated delivery time is also provided at checkout and in your order confirmation—so you’ll always know when to expect your order.

Most orders within the USA arrive within 5–10 business days after shipping. Delivery times may vary depending on your location, order size, or courier delays. During busy seasons like holidays, please allow a few extra days.

No, you can check out as a guest. However, creating a free account makes it easier to track orders, save your details for faster checkout, and receive special offers for your pets.

Yes! We offer Free Shipping on all orders over $75. For orders below $75, a small shipping fee applies based on your cart total:

$0 – $29.99 → $9.99

$30 – $49.99 → $6.99

$50 – $74.99 → $4.99
Shipping rates are calculated and displayed at checkout.

We want you (and your pets) to be happy with your purchase. If you’re not satisfied, you can request a return, exchange, or refund within 7 days of receiving your order. Items must be unused, in their original packaging, and with tags attached. Please note that discounted or final-sale items cannot be returned. For more details, check our Returns & Refunds Policy

If your order arrives defective, damaged, or you receive the wrong item, please contact us right away at tinytailstale@gmail.com with your order number and clear photos. We’ll review your case and arrange for a replacement or refund as quickly as possible.

Currently, we only ship within the USA, but we’re working hard to expand and will be offering international shipping very soon. Stay tuned by signing up for our newsletter to be the first to know when global shipping becomes available.

We process orders quickly, so cancellations or changes must be requested within 12 hours of placing the order. If your order has already been shipped, we won’t be able to modify it. Please reach out to us at tinytailstale@gmail.com as soon as possible if you need assistance.

Yes! Tiny Tails Tale offers a wide range of products for both dogs and cats, including toys, collars, harnesses, grooming essentials, feeding accessories, travel gear, and more. We’re constantly adding new items to keep tails wagging and purrs coming.

Absolutely. All of our products are sourced from trusted suppliers and designed with your pet’s safety in mind. We carefully review materials and functionality to ensure they are durable, safe, and pet-friendly.

Once your order ships, you’ll receive a tracking number by email. Please allow up to 48 hours for tracking updates to appear. You can use the link provided in the email to follow your package’s journey.

You can always reach us at tinytailstale@gmail.com for any questions or concerns. Our support team is here to help with orders, product information, returns, or any other assistance you may need.