Thank you for shopping at Tiny Tails Tale. We want you and your furry friends to be completely satisfied with your purchase. Below are the terms and conditions that constitute our Returns and Refund Policy.

Free Returns & Exchanges

At Tiny Tails Tale, we want every shopping experience to be stress-free and enjoyable. That’s why we offer a hassle-free return and exchange process. If you’re not fully satisfied with your order, you can return or exchange it within the allowed time frame with no extra cost. We believe that peace of mind is just as important as the products you buy for your pets. We offer free returns or exchanges within 7 days of receiving your order. You may choose to:

• Return your product for store credit
• Exchange for a different product
• Receive a refund to your original payment method

Exceptions to Our Policy

While we aim to be as flexible as possible, there are a few important conditions to keep in mind before initiating a return. These ensure that all products remain safe, hygienic, and ready for other pet families. Below are the items and situations where our return policy does not apply. Please note the following exceptions:

• Discounted or sale items are final and cannot be returned or exchanged.
• Returned items must be in original packaging, with tags attached.
• Returned items must show no visible signs of wear, use, or damage.

Reasons for Return

We understand that sometimes things don’t go as planned, and we’re here to make it right. Whether the product didn’t meet your expectations, arrived damaged, or wasn’t the correct item, you can let us know the issue and we’ll take care of it promptly. Here are the most common reasons customers request returns. We understand that issues may arise, and we’re here to help. Common reasons for return include:

• Product arrives broken or defective
• Product does not match the description or you received the wrong item
• Product has not arrived

If you are experiencing any of the above issues, please:

• Share the issue with us at tinytailstale@gmail.com
• Provide a clear photo that shows the problem
• Once verified, we will proceed with a replacement, store credit, or refund

Returns & Replacements

Your satisfaction is at the heart of everything we do. That’s why we make our returns and replacements process flexible and customer-first. Whether you’ve simply changed your mind or received an item that isn’t up to standard, we’ll ensure you have options that work best for you  from full refunds to quick replacements.

Changing Your Mind

Your satisfaction is our priority. If you are not fully happy with your purchase, you have 14 days from the date of delivery to return it for a full refund. This includes your order value and the original delivery charges. In most cases, we will also cover the cost of return shipping.

Faulty or Damaged Goods

If your product is faulty, damaged, or not as described, please contact our support team. We’ll arrange a replacement or refund at no additional cost.

Non-Refundable Products

Please note we cannot offer refunds for:

• Personalized or custom-made items
• Perishable goods

How to Return an Item

Returning a product should be as simple as placing an order. To make things easy, we’ve created a clear and step-by-step process to help you send back your items without hassle. By following these steps, you can ensure your return is handled quickly and smoothly.

• Contact our customer service team within 14 days of delivery.
• Provide your order number and details of the item you wish to return.
• We will arrange either:
  • A return label for your convenience, or
  • A scheduled pickup from your address.
• Whenever possible, return the product in its original packaging. If not available, please use secure alternative packaging.

Contact Us

If you need help with a return, replacement, or refund, you can reach us at:

📧 Email: tinytailstale@gmail.com 📍 Website: Use our Online Contact Form

Our support team will respond promptly to assist you with your return request.